Last updated: November 22, 2022
1. Introduction
This Privacy Policy explains how Robustrack Ltd collects and uses Personal Data when operating our website and conducting business activities. It describes your data protection rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website or providing Personal Data to us in the course of business, you confirm that you have read and understood this Privacy Policy.
2. Who We Are
Robustrack Ltd is the Data Controller for the Personal Data processed under this Privacy Policy.
Company Name: Robustrack Ltd
Registered Address: Unit 9, Ingleton Industrial Estate, Ingleton, LA6 3NU, United Kingdom
Company Number: 07782570
Contact Email: info@robustrack.co.uk
3. What Personal Data We Collect
Robustrack Ltd operates in a business-to-business (B2B) environment. The Personal Data we collect relates only to business contacts and individuals communicating with us. This may include:
- Name and Job Title
- Business Email Address
- Business Telephone Number
- Business Postal Address
- Communication preferences
- Website usage and cookie data (see Section 7)
We do not collect special category data (e.g. health, ethnicity) or data about children.
4. How We Collect Personal Data
We collect data in the following ways:
- When you contact us through our website, email, phone, or social media
- When you request a quotation or place an order
- When you subscribe to marketing messages (e.g. via Mailchimp forms)
- Through website analytics and cookies
- From publicly available business sources such as LinkedIn or company websites
5. Legal Bases for Processing
We process Personal Data only where permitted under UK GDPR:
| Purpose | Lawful Basis |
|---|---|
| Providing quotations, order fulfilment, customer service | Performance of a Contract |
| Maintaining customer records, invoicing, tax compliance | Legal Obligation |
| Direct marketing to business contacts regarding related goods | Legitimate Interests (PECR-compliant B2B outreach) |
| Non-essential cookies (analytics) | Consent |
You may opt out of marketing communications at any time by using unsubscribe links or contacting us directly.
6. How We Use Personal Data
We use Personal Data for the following purposes:
- Managing customer accounts and business relationships
- Supplying and delivering products and services
- Handling enquiries and providing quotations
- Business administration, invoicing, and accounting
- Sending business marketing communications relevant to our products
- Website improvements and analytics
We do not sell or rent Personal Data.
7. Cookies and Website Tracking
We use two types of cookies on our website:
- Essential cookies required for website functionality
- Non-essential analytics cookies, used only with your consent
A cookie banner will allow you to manage cookie preferences. You can also adjust browser settings to refuse cookies.
Further information is available in our Cookies Policy.
8. Sharing of Personal Data
We share Personal Data only where necessary for the purposes listed in Section 6. Categories of recipients include:
- IT and hosting service providers
- CRM and marketing platforms (e.g. Mailchimp)
- Accountancy and financial service providers
- Delivery and logistics partners
All service providers operate under contractual obligations that require protection of Personal Data.
We do not transfer Personal Data outside the UK unless adequate safeguards are in place.
9. Retention of Personal Data
We retain Personal Data only as long as necessary for legal, regulatory, and business purposes.
| Data Type | Typical Retention Period |
|---|---|
| Contact and business account records | 6 years after last transaction (accounting rules) |
| Marketing subscription data | Until unsubscribe or 24 months of inactivity |
| Website analytics | 12 months |
Data will be securely deleted or anonymised after the retention period.
10. Security
We implement appropriate technical and organisational measures to protect Personal Data. Examples include role-based access controls, secure systems, password protection, and staff awareness of data protection responsibilities.
11. Your Data Protection Rights
Under UK GDPR you have the following rights:
- Access to your Personal Data
- Correction of inaccurate data
- Deletion of your Personal Data where no longer required
- Restriction of processing in certain circumstances
- Objection to processing based on legitimate interests
- Withdrawal of consent for analytics cookies or email marketing
You can exercise these rights by contacting us at info@robustrack.co.uk. We will respond within one month.
12. Direct Marketing
B2B email marketing is conducted in compliance with PECR. You may request to stop receiving marketing at any time. Service-related communications will continue where required to fulfil a contract.
13. Third-Party Links
Our website may link to external sites. We are not responsible for the privacy practices of third-party websites. We advise reviewing each third-party Privacy Policy before providing Data.
14. How to Complain
If you have concerns about how your Personal Data has been handled, please contact us first so we can resolve the issue.
If you remain unsatisfied, you have the right to contact the UK supervisory authority:
Information Commissioner’s Office (ICO)
Website: ico.org.uk
Phone: 0303 123 1113
15. Updates to This Privacy Policy
We may update this Privacy Policy occasionally. The latest version will always be available on our website with the updated revision date.
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
By email: info@robustrack.co.uk
